Privacy Policy

1. Introduction

The Reichmann Co. (Pty) Ltd (formerly Reichmann Holdings (Pty) Ltd, Registration Number 2026/389746/07) ("The Reichmann Co.", "we", "us", "our") operates the website thereichmannco.co.za (the "Site"). This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit the Site or interact with our services.

This Policy is published in accordance with the Protection of Personal Information Act, 2013 (POPIA), and, where applicable, the General Data Protection Regulation (GDPR) of the European Union. By using our Site, you consent to the collection and use of your information in accordance with this Policy.

2. Information we collect

2.1 Information you provide directly

• Contact form submissions: name, email address, company name (optional), subject category, and message content.
• Beta signup submissions: email address.
• Email correspondence: any personal information you include when emailing us at info@thereichmannco.co.za.

2.2 Information collected automatically

• Server and operational logs: basic technical information such as IP address, browser type, device type, referrer URL, and pages visited. This is collected by our hosting provider for security, abuse prevention, and operational purposes.
• Browser local storage: we store your theme preference (light or dark) in your browser's local storage. This data is stored only on your device and is not transmitted to us.

3. How we use your information

We use your personal information for the following purposes:

• Responding to enquiries submitted via our contact form.
• Sending the transactional welcome email confirming receipt of a beta signup.
• Notifying beta-programme participants when our products are ready for testing.
• Communicating with you regarding our services and any related business matters.
• Improving the Site's functionality, security, and user experience.
• Complying with our legal and regulatory obligations.

We do not use your personal information for direct marketing without your explicit consent, and we do not sell, rent, or trade your personal information with third parties.

4. Lawful basis for processing (POPIA Section 11)

We process your personal information on the following lawful grounds:

• Your consent, provided when you submit a form or contact us.
• Performance of a contract, or steps taken at your request prior to entering into a contract.
• Our legitimate interests in operating, maintaining, securing, and improving our business, where such interests are not overridden by your rights.
• Compliance with applicable law.

5. Third-party service providers

We use the following trusted third-party services to operate the Site and our services. Each provider processes your personal information only to the extent necessary to perform its specific role, and is bound by its own privacy obligations.

• Vercel Inc. (United States) — website hosting, content delivery, and serverless function infrastructure.
• Formspree, Inc. (United States) — processing of contact form submissions.
• Resend, Inc. (United States) — delivery of transactional emails, including the beta signup welcome email and admin notifications.
• Diamatrix CC trading as Domains.co.za (South Africa) — domain registration, DNS hosting, and email mailbox hosting for our info@thereichmannco.co.za mailbox.

Each provider maintains its own privacy policy governing how it handles personal information. We recommend reviewing those policies if you wish to understand their practices in detail.

6. International data transfers

Some of our service providers are located outside the Republic of South Africa, including in the United States. When your personal information is transferred outside South Africa, we take reasonable steps to ensure such transfers comply with POPIA Section 72, including reliance on the contractual terms with these providers and their published commitments to data protection.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Contact form submissions: retained for up to 24 months from the date of submission, unless ongoing communication or business reasons require a longer period.
• Beta signup details: retained until the launch of the relevant product plus 12 months, or until you request deletion.
• Server and operational logs: typically retained for up to 90 days by our hosting provider.

After the applicable retention period, your personal information is deleted or anonymised in accordance with our internal procedures.

8. Your rights under POPIA

You have the following rights in relation to your personal information:

• To be notified that your personal information is being collected.
• To access the personal information we hold about you.
• To request the correction or update of inaccurate or incomplete personal information.
• To request the deletion or destruction of your personal information.
• To object, on reasonable grounds, to the processing of your personal information.
• To withdraw consent at any time, where processing is based on consent (without affecting the lawfulness of processing before withdrawal).
• To lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at info@thereichmannco.co.za. We will respond within a reasonable period and as required by law.

9. Security

We implement reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit (HTTPS / TLS).
• Use of reputable infrastructure and service providers with established security standards.
• Limiting access to personal information to authorised personnel on a need-to-know basis.
• Storing credentials and API keys as protected environment variables rather than in source code.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Cookies and similar technologies

We do not use tracking, advertising, or marketing cookies on this Site.

Our hosting provider may set first-party cookies that are strictly necessary for operating the Site securely. Your browser may also store a theme preference (light or dark) in browser local storage; this is stored only on your device and is not personal information.

If we introduce analytics, performance, or marketing technologies in future, we will update this Policy and provide appropriate opt-out mechanisms.

11. Children's privacy

The Site and our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or applicable law. The "Last updated" date at the top of this page indicates when the Policy was last revised.

We encourage you to review this Policy periodically. Material changes will be communicated by posting a prominent notice on the Site or, where appropriate, by direct notification to registered users.

13. Information Officer and contact details

In accordance with POPIA, the Information Officer of The Reichmann Co. (Pty) Ltd is responsible for encouraging compliance with the Act and handling requests regarding personal information. For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact:

You also have the right to lodge a complaint with the Information Regulator of South Africa: